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We will use User Data we collect from you only in accordance with the following guidelines:
(i) To provide the services featured on the Site to you We will use User Data to provide and improve any service you may use through the Site, to notify you of any changes to our services or our conditions of use.
(ii) To send you information about our other products & services From time to time, we, or third parties acting on our behalf, may wish to send you information about other products and services which we offer and we believe you may be interested in and we may use User Data for this purpose. If you decide now, or at any later time, that you do not wish to receive this information, please inform us by e-mail at [email protected]
(iii) To include in aggregated statistics We may provide aggregated statistics about our users, sales patterns and related usage information, to reputable third parties, but these statistics will not enable any such third party to identify individuals or individual businesses.
(iv) Sharing information within our group of companies We may make User Data available to other members of our group of companies, either for the purpose of providing services to you, or to enable them to provide you with information about products or services which they believe would be of interest to you.

Guest reservation enquiries by phone, fax or email will be answered by Stipphotels in the form of a standard proforma indicating the total costs to be incured during proforma indicating the total costs to be incured during their intended stay. The recption desk will then make a provisional booking. Reservations are subject to availability. To confirm a reservation, Stipphotels requires a 100% payement for the full price of the rate of the room as well as lenght of period of stay at stipphotels accepts order numbers (e.g. a bon de commande) for large or group bookings

A full refund will only be given if the guest cancels the booking 7 days before they are due to arrive at the hotel. If an operator books for 30 people but only 25 arrive, the operator or company si still liable for the full payement of the duration of the no shows.

Booking confirmation payements for group bookings, tourists and operators must be transferred into the stipphotels bank account. Cash payements include euros, dollars an Rwandan franks. Stipphotels only gives change in Rwandan franks and not dollars or euros.

Cheque payements must be authorized by a manager.